📦 Return & Exchange Policy
At Hani Verse, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
✅ Eligibility for Returns
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Items can be returned within 7 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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For hygiene reasons, certain items (such as opened skincare, makeup, or fragrances) cannot be returned or exchanged unless they arrived damaged or incorrect.
🔄 Exchanges
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If you received a wrong or defective product, we’ll gladly exchange it at no extra cost.
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To request an exchange, please contact us within 48 hours of receiving your order.
💸 Refunds
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Once your return is inspected and approved, your refund will be processed within 7–10 business days.
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Refunds are issued via your original payment method.
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Delivery/shipping charges are non-refundable unless the return is due to our error.
📧 How to Start a Return
To initiate a return or exchange, please contact us at:
Haniverse007@gmail.com with your order number, product details, and reason for return.
⚠️ Important Notes
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Sale, clearance, or promotional items are final sale and cannot be returned.
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Buy Now Pakistan reserves the right to refuse returns that do not meet the above conditions.