Refund policy
Return & Refund Policy (Haniverse.pk)
At Haniverse.pk, we value your satisfaction. If you are not fully happy with your purchase, our return policy ensures a smooth process.
1. Eligibility for Returns
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Returns are accepted within 7 days of receiving your order.
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Item must be unused, unopened, and in original packaging.
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Certain products (e.g., skincare, cosmetics, personal items) are non-returnable due to hygiene reasons unless defective or damaged.
2. Return Process
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Contact our support team at support@haniverse.pk or WhatsApp [Insert number] within the return period.
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Provide your order number, product details, and reason for return.
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Our team will guide you through the return shipping process.
3. Refunds
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Once your return is received and inspected, we will notify you about the approval or rejection.
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If approved, a refund will be processed to your original payment method within 7–14 business days.
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Shipping charges are non-refundable.
4. Exchanges
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We offer exchanges for defective or wrongly delivered items.
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If the requested item is unavailable, you can opt for a refund or store credit.
5. Non-Returnable Items
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Discounted / Sale items
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Gift cards / vouchers
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Opened or used skincare, cosmetics, or personal care products
6. Contact Us
For any questions about returns or refunds:
📧 Email: haniverse007@gmail.com
📞 Phone/WhatsApp: 03111914786