Refund policy

Return & Refund Policy — Haniverse

At Haniverse, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so we can assist you.

Eligibility for Returns

A return or replacement may be accepted in the following cases:

• You received the wrong product.
• The product arrived damaged or defective.
• Your order is incomplete or missing an item.
• The product received is significantly different from what was ordered.

To request a return or replacement, you must contact us within 48 hours of receiving your order.

Return Conditions

• Products must be unused, unopened, and in their original packaging where applicable.
• Cosmetics, skincare, makeup, and personal-care products that have been opened or used generally cannot be returned due to hygiene reasons.
• We may request clear photos or videos of the product, packaging, and shipping parcel to verify the issue.
• Returns without prior approval from Haniverse may not be accepted.

Refunds

Once the returned product is received and inspected, we will notify you whether your refund or replacement has been approved.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong product or a damaged item.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Exchange

If an eligible product is received damaged, defective, or incorrect, Haniverse may offer a replacement subject to product availability.

For return or refund assistance, please contact our customer support team.